@prefix dcterms: .
@prefix opf: .
@prefix owl: .
@prefix skos: .
@prefix xsd: .
a skos:Concept,
opf:ProcessNode ;
dcterms:source "PCF:1.1.1.1" ;
skos:broader ;
skos:definition "Identifying your competitors, their service and/or product. Evaluating competitors strategies to determine their strengths and weaknesses relative to those of your own product or service."@en,
"识别竞争对手及其服务和/或产品；评估其竞争策略，比对其相对于本组织产品或服务的优势与劣势。"@zh ;
skos:inScheme ;
skos:notation "1.1.1.1" ;
skos:prefLabel "Identify competitors"@en,
"识别竞争对手"@zh ;
opf:domain "operating" ;
opf:level 4 .
a skos:Concept,
opf:ProcessNode ;
dcterms:source "PCF:1.1.1.10" ;
skos:broader ;
skos:definition "Establishing measures and procedures for identifying various intellectual property threats and concerns."@en,
"建立识别各类知识产权威胁与风险的措施与流程。"@zh ;
skos:inScheme ;
skos:notation "1.1.1.10" ;
skos:prefLabel "Evaluate intellectual property"@en,
"评估知识产权"@zh ;
opf:domain "operating" ;
opf:level 4 .
a skos:Concept,
opf:ProcessNode ;
dcterms:source "PCF:1.1.1.2" ;
skos:broader ;
skos:definition "Assessing the competitive forces in the marketplace that could potentially affect the organization. Analyze various aspects of business competition including competing firms. Aggregate competitive intelligence, create benchmarks to juxtapose processes and performance metrics, and inject crucial information about the competition into management models to synthesize insights."@en,
"评估可能影响组织的市场中各类竞争力量。从竞争企业等多维度分析商业竞争要素；整合竞争情报，建立基准以对比流程与绩效指标，并将关键竞争信息注入管理模型，形成综合洞见。"@zh ;
skos:inScheme ;
skos:notation "1.1.1.2" ;
skos:prefLabel "Analyze and evaluate competition"@en,
"分析与评估竞争态势"@zh ;
opf:domain "operating" ;
opf:level 4 .
a skos:Concept,
opf:ProcessNode ;
dcterms:source "PCF:1.1.1.3" ;
skos:broader ;
skos:definition "Examining if there are other existing products or services in the marketplace, and building the business case to make a go/no go decision based upon substitutions."@en,
"考察市场上是否存在其他同类产品或服务，并基于可替代性构建商业论证，支撑“立项/否决”决策。"@zh ;
skos:inScheme ;
skos:notation "1.1.1.3" ;
skos:prefLabel "Identify potential product or service alternatives"@en,
"识别潜在产品或服务替代方案"@zh ;
opf:domain "operating" ;
opf:level 4 .
a skos:Concept,
opf:ProcessNode ;
dcterms:source "PCF:1.1.1.4" ;
skos:broader ;
skos:definition "Determining large-scale macroeconomic shifts and trends, with medium to long-term relevance for the organization. Vet the immediate and the larger economic ecosystem to identify broad-based movements that affect the organization. In the immediate vicinity, for example, examine the stock price of key vendors/suppliers in the organizational value-chain. In the larger economic ecosystem, analyze according to geographical distribution where factors such as interest rates, taxation structures, oil prices, and unemployment rates are explored."@en,
"研判具有中长期组织相关性的宏观经济发展动向与趋势。审阅组织所处的即时经济生态与更广泛的宏观经济体系，识别影响组织的全局性变化。例如，在即时层面，考察组织价值链中关键供应商/厂商的股价；在宏观层面，按地理区域分析利率、税收结构、油价、失业率等因素。"@zh ;
skos:inScheme ;
skos:notation "1.1.1.4" ;
skos:prefLabel "Identify economic trends"@en,
"识别经济趋势"@zh ;
opf:domain "operating" ;
opf:level 4 .
a skos:Concept,
opf:ProcessNode ;
dcterms:source "PCF:1.1.1.5" ;
skos:broader ;
skos:definition "Identifying areas of concern pertaining to public policy and regulation, established by sovereign or multinational authorities. Examine various regions and geopolitical formations to identify those political and regulatory issues-present or developing-that can potentially affect the organization. Plan for an iterative process, partitioned across regional and geopolitical entities that have a direct bearing on the organization's activities. Assess changes in environmental compliance, product standards, trade barriers, etc."@en,
"识别由主权国家或多边机构制定的公共政策与监管领域中的风险点。考察不同区域与地缘政治格局，识别当前存在或正在演化的、可能影响组织的政治与监管议题。规划覆盖各相关区域与地缘政治实体的迭代式评估流程；评估环境合规、产品标准、贸易壁垒等方面的变化。"@zh ;
skos:inScheme ;
skos:notation "1.1.1.5" ;
skos:prefLabel "Identify political and regulatory factors"@en,
"识别政治与监管因素"@zh ;
opf:domain "operating" ;
opf:level 4 .
a skos:Concept,
opf:ProcessNode ;
dcterms:source "PCF:1.1.1.6" ;
skos:broader ;
skos:definition "Identifying changes in ecological ecosystems that can be directly or indirectly detrimental to the organization. Analyze ecological factors within the immediate ecosystem for near to middle-term impact. Analyze the ecology, at large, to get a sense of long-term shifts and concerns. Gather analyses from research publications. Speak to subject matter experts. Engage with advocacy groups, lawyers, journalists, and the active populations."@en,
"识别可能直接或间接损害组织的生态环境变化。在组织所处近端生态系统内分析生态因素，评估其短期至中期影响；在宏观生态层面开展分析，把握长期演变趋势与关切议题。参考科研出版物分析成果；咨询领域专家；与倡导组织、律师、记者及公众代表开展交流。"@zh ;
skos:inScheme ;
skos:notation "1.1.1.6" ;
skos:prefLabel "Identify environmental factors"@en,
"识别环境因素"@zh ;
opf:domain "operating" ;
opf:level 4 .
a skos:Concept,
opf:ProcessNode ;
dcterms:source "PCF:1.1.1.7" ;
skos:broader ;
skos:definition "Distinguishing changes in societal makeup, as well as the cultural composite. Isolate shifts in the societal composition and distribution, as well as the value systems and attributes that bind the organization together. Analyze well-regarded publications--and gather the perspective of public intellectuals and opinion leaders--on relevant issues."@en,
"辨识社会结构与文化构成的变化。厘清人口组成与分布、价值体系及维系组织凝聚力的关键属性之演变。借助权威出版物，并融合公共知识分子与意见领袖的观点，就相关议题开展分析。"@zh ;
skos:inScheme ;
skos:notation "1.1.1.7" ;
skos:prefLabel "Identify social and cultural changes"@en,
"识别社会与文化变迁"@zh ;
opf:domain "operating" ;
opf:level 4 .
a skos:Concept,
opf:ProcessNode ;
dcterms:source "PCF:1.1.1.8" ;
skos:broader ;
skos:definition "Assessing developments in technologies presently being used by the business, new technologies that have a potential for the business, and any disruptive innovations. This is inclusive of all forms of new and evolving technology such as artificial intelligence (AI). Conduct a survey of advancement in technologies that are already deployed with inputs from the personnel closely working with them, tracking utility and feasibility for deployment. Arrange for mid- to senior-level management personnel who explore contingent uses to assess new and disruptive technologies. Follow up with desk research, involving physical scoping and viability assessment."@en,
"评估组织当前使用的技术、具备应用潜力的新技术，以及颠覆性创新技术（含人工智能（AI）等各类新兴与演进技术）。调研已部署技术的进展，结合一线操作人员反馈，评估其实用性与部署可行性；安排中高层管理人员探索潜在应用场景，评估新技术与颠覆性技术；辅以案头研究，开展实地勘察与可行性评估。"@zh ;
skos:inScheme ;
skos:notation "1.1.1.8" ;
skos:prefLabel "Assess new technologies"@en,
"评估新兴技术"@zh ;
opf:domain "operating" ;
opf:level 4 .
a skos:Concept,
opf:ProcessNode ;
dcterms:source "PCF:1.1.1.9" ;
skos:broader ;
skos:definition "Analyzing statistical data relating to the size, distribution, and composition of relevant populations, as well as their characteristics. Perform quantitative analysis over raw data-sets gathered from well-founded sources such as government census or large, private databases. Consider employing primary research in collecting required statistics. Use comprehensive studies (reports, briefs, and articles) to assist with the analysis, in place of raw data."@en,
"分析与相关人口规模、分布、构成及特征相关的统计数据。基于政府人口普查或大型私营数据库等权威数据源，开展原始数据集的定量分析；必要时采用一手调研方式采集所需统计信息；亦可借助综合性研究报告、简报与专业文章辅助分析，替代原始数据。"@zh ;
skos:inScheme ;
skos:notation "1.1.1.9" ;
skos:prefLabel "Analyze demographics"@en,
"分析人口统计特征"@zh ;
opf:domain "operating" ;
opf:level 4 .
a skos:Concept,
opf:ProcessNode ;
dcterms:source "PCF:1.1.2.1" ;
skos:broader ;
skos:definition "Investigating key market features and customer characteristics, using qualitative and quantitative measures to capture relevant aspects. Distill key ingredients that allow the organization to Capture customer needs and wants [19946], and Assess customer needs and wants [19947]. Conduct standardized appraisals by defining selection parameters and setting quotas."@en,
"运用定性与定量方法，调查关键市场特征与客户属性，以全面捕捉相关维度。提炼核心要素，支撑‘捕捉客户需求与期望’[19946]与‘评估客户需求与期望’[19947]两项活动。通过明确定义筛选参数与设定配额，实施标准化评估。"@zh ;
skos:inScheme ;
skos:notation "1.1.2.1" ;
skos:prefLabel "Conduct qualitative/quantitative research and assessments"@en,
"开展定性/定量研究与评估"@zh ;
opf:domain "operating" ;
opf:level 4 .
a skos:Concept,
opf:ProcessNode ;
dcterms:source "PCF:1.1.2.2" ;
skos:broader ;
skos:definition "Identifying and collecting customers' wants and needs of a product and/or services from a marketing perspective. Identify which consumer needs are important and whether needs are being met by current products/services."@en,
"从营销视角识别并收集客户对产品和/或服务的需求与期望；判断哪些消费者需求至关重要，以及当前产品或服务是否满足这些需求。"@zh ;
skos:inScheme ;
skos:notation "1.1.2.2" ;
skos:prefLabel "Capture customer needs and wants"@en,
"捕捉客户需求与期望"@zh ;
opf:domain "operating" ;
opf:level 4 .
a skos:Concept,
opf:ProcessNode ;
dcterms:source "PCF:1.1.2.3" ;
skos:broader ;
skos:definition "Creating customer profiles to get a picture of customers and their needs. Identify particular groups of people/organizations that benefit from your product/services and then selling to them."@en,
"构建客户画像，全面了解客户及其需求；识别可从本组织产品或服务中获益的特定人群或组织，并开展精准营销。"@zh ;
skos:inScheme ;
skos:notation "1.1.2.3" ;
skos:prefLabel "Assess customer needs and wants"@en,
"评估客户需求与期望"@zh ;
opf:domain "operating" ;
opf:level 4 .
a skos:Concept,
opf:ProcessNode ;
dcterms:source "PCF:1.1.3.1" ;
skos:broader ;
skos:definition "Identifying and examining key attributes that differentiate the organization in the market and those that underscore the core of its operations. Consider how the organization functions. Reflect over tangible and intangible aspects in order to spot critical correlations and the interplay between these attributes. Have senior executives conduct the analysis, with input from management and operational personnel."@en,
"识别并审视使组织在市场中脱颖而出的关键属性，以及体现其运营核心的本质特征；思考组织运作方式；兼顾有形与无形要素，发现关键关联及其相互作用；由高级管理人员主导分析，并吸纳管理层与一线运营人员的意见。"@zh ;
skos:inScheme ;
skos:notation "1.1.3.1" ;
skos:prefLabel "Analyze organizational characteristics"@en,
"分析组织特性"@zh ;
opf:domain "operating" ;
opf:level 4 .
a skos:Concept,
opf:ProcessNode ;
dcterms:source "PCF:1.1.3.2" ;
skos:broader ;
skos:definition "Identify key elements of operations and measure effectiveness of these elements within internal operations."@en,
"识别运营关键要素，并评估其在内部运营中的有效性。"@zh ;
skos:inScheme ;
skos:notation "1.1.3.2" ;
skos:prefLabel "Analyze internal operations"@en,
"分析内部运营"@zh ;
opf:domain "operating" ;
opf:level 4 .
a skos:Concept,
opf:ProcessNode ;
dcterms:source "PCF:1.1.3.3" ;
skos:broader ;
skos:definition "Establishing baselines that provide standards for assessing performance levels and allow for a relational benchmarking of current processes. Undertake a survey of archival performance records, conducted in conjunction by the management and the operations personnel. Take into account the organization's internal objectives, particularly for process improvement and enhancement. Understand industry best practices."@en,
"建立基准线，为绩效水平评估提供标准，并支持当前流程的关联性对标。联合管理层与运营人员开展历史绩效记录调查；兼顾组织内部目标，特别是流程改进与提升目标；了解行业最佳实践。"@zh ;
skos:inScheme ;
skos:notation "1.1.3.3" ;
skos:prefLabel "Create baselines for current processes"@en,
"建立现有流程基线"@zh ;
opf:domain "operating" ;
opf:level 4 .
a skos:Concept,
opf:ProcessNode ;
dcterms:source "PCF:1.1.3.4" ;
skos:broader ;
skos:definition "Analyzing the capabilities of technology and process automation systems deployed within the organization in order to direct future associated processes. This is inclusive of all forms of new and evolving technology such as artificial intelligence (AI). Conduct a broad-based survey to examine various aspects associated with such systems and technologies, with the objective of identifying key facets that are of interest. Investigate the intended purpose, purpose served, utility, longevity, remaining service-life, repair or service requirements, etc."@en,
"分析组织内部已部署的技术与流程自动化系统能力，以指导未来相关流程建设。涵盖所有新兴及演进中的技术形式，包括人工智能（AI）。开展广泛调研，全面考察此类系统与技术的各方面特征，识别关键关注维度；深入探究其设计目的、实际效用、使用寿命、剩余服务周期、维修或维保需求等。"@zh ;
skos:inScheme ;
skos:notation "1.1.3.4" ;
skos:prefLabel "Analyze systems and technology"@en,
"分析系统与技术"@zh ;
opf:domain "operating" ;
opf:level 4 .
a skos:Concept,
opf:ProcessNode ;
dcterms:source "PCF:1.1.3.5" ;
skos:broader ;
skos:definition "Appraising the financial state of the organization so that management can create resource allocation strategies. Scrutinize the organization's financials--including balance sheets, statements of income, cash-flows, equity holdings, and liquidity--with the objective of understanding the organization's financial health and capacities. (This analysis directly feeds into Conduct organizational restructuring opportunities [16792] and Define a business concept and long-term vision [17040].)"@en,
"评估组织财务状况，支撑管理层制定资源分配策略。审阅资产负债表、利润表、现金流量表、权益持有情况及流动性等财务数据，以全面把握组织财务健康状况与资源承载能力。（该分析直接支撑‘开展组织重构机会评估’[16792]与‘定义业务概念及长期愿景’[17040]两项活动。）"@zh ;
skos:inScheme ;
skos:notation "1.1.3.5" ;
skos:prefLabel "Analyze financial health"@en,
"分析财务健康状况"@zh ;
opf:domain "operating" ;
opf:level 4 .
a skos:Concept,
opf:ProcessNode ;
dcterms:source "PCF:1.1.3.6" ;
skos:broader ;
skos:definition "Determining a strategically significant aggregate of competence and capacities that differentiates the organization in the market. Identify distinguishing attributes including unique skills and resources and its brand and services in the marketplace. Have senior executives and management personnel assess competencies in order to further develop these capabilities into distinct commercial value propositions."@en,
"识别一组具有战略意义的核心能力与资源组合，形成组织在市场中的差异化优势。明确独特技能、资源、品牌及服务等辨识性要素；由高管与管理人员共同评估现有能力，进一步将其发展为具备显著商业价值的价值主张。"@zh ;
skos:inScheme ;
skos:notation "1.1.3.6" ;
skos:prefLabel "Identify core competencies"@en,
"识别核心能力"@zh ;
opf:domain "operating" ;
opf:level 4 .
a skos:Concept,
opf:ProcessNode ;
dcterms:source "PCF:1.1.4.1" ;
skos:broader ;
skos:definition "Developing goals to define organizations vision. Define and document ideas, direction, and activities which enable the organization to reach these goals."@en,
"制定目标以界定组织愿景。明确并记录支撑目标实现的理念、方向与具体行动。"@zh ;
skos:inScheme ;
skos:notation "1.1.4.1" ;
skos:prefLabel "Define the strategic vision"@en,
"定义战略愿景"@zh ;
opf:domain "operating" ;
opf:level 4 .
a skos:Concept,
opf:ProcessNode ;
dcterms:source "PCF:1.1.4.2" ;
skos:broader ;
skos:definition "Orienting those entities, associated with the organization that have a direct bearing on its operations and output, in a way that advances its strategic vision. Map all stakeholders in strategic configurations, within the architectural layout of the marketplace, and position the organization relative to them. (This exercise is undertaken by senior strategy personnel, drawing upon the process Define a business concept and long-term vision [17040].)"@en,
"对直接影响组织运营与产出的相关实体进行战略引导，推动其实现组织愿景。在市场架构图谱中完成全部利益相关方的战略映射，并准确定位组织与其关系。（此项工作由高级战略人员主导，依托‘定义业务概念及长期愿景’[17040]流程开展。）"@zh ;
skos:inScheme ;
skos:notation "1.1.4.2" ;
skos:prefLabel "Align stakeholders around strategic vision"@en,
"推动利益相关方对齐战略愿景"@zh ;
opf:domain "operating" ;
opf:level 4 .
a skos:Concept,
opf:ProcessNode ;
dcterms:source "PCF:1.1.4.3" ;
skos:broader ;
skos:definition "Developing and executing communication strategies to convey an alignment plan of all organizational stakeholders, which helps the organization realize its vision. Create custom communication strategies and delivery channels with the objective of orienting stakeholders according to the configuration maps created in the process Align stakeholders around a strategic vision [10035]. Have senior strategy personnel closely collaborate with the communications/marketing team."@en,
"制定并执行沟通策略，推动全体组织利益相关方达成愿景对齐。基于‘围绕战略愿景协同利益相关方’[10035]流程所生成的配置图谱，定制化设计沟通策略与传递渠道；高级战略人员须与传播/营销团队紧密协作。"@zh ;
skos:inScheme ;
skos:notation "1.1.4.3" ;
skos:prefLabel "Communicate strategic vision to stakeholders"@en,
"向利益相关方传达战略愿景"@zh ;
opf:domain "operating" ;
opf:level 4 .
a skos:Concept,
opf:ProcessNode ;
dcterms:source "PCF:1.1.5.1" ;
skos:broader ;
skos:definition "Identifying opportunities for restructuring the organization, through an analysis of internal viability and external contingency. Conduct a broad-based survey of the market landscape, taking the large-scale trends and movements into account, to determine the necessity and possibility of restructuring the organization. Review the organization's internal capacities, the readiness of its process frameworks, the robustness of its financials, the capableness of its systems, the resourcefulness of its personnel, etc. for assimilating an extensive overhaul."@en,
"通过内生可行性与外部环境约束分析，识别组织重构机会。综合考量宏观趋势与市场动态，开展全景式市场格局扫描，研判组织重构的必要性与可行性；同步审视组织内部能力、流程框架成熟度、财务稳健性、系统可靠性、人员应变力等，评估其承接重大变革的准备程度。"@zh ;
skos:inScheme ;
skos:notation "1.1.5.1" ;
skos:prefLabel "Identify restructuring opportunities"@en,
"识别重构机会"@zh ;
opf:domain "operating" ;
opf:level 4 .
a skos:Concept,
opf:ProcessNode ;
dcterms:source "PCF:1.1.5.2" ;
skos:broader ;
skos:definition "Auditing the status quo of the probabilities, before formalizing any restructuring of the organization with another entity. Systematically investigate all entities discerned to be of interest in Identify restructuring opportunities [16793], to verify all tangible and substantial facts. Consider engaging specialist professional services including legal, accounting, and consulting help."@en,
"在正式启动与他方组织的重构合作前，全面审计各方现状。系统核查‘识别重构机会’[16793]中筛选出的潜在合作方，核实所有实质性、可验证的事实；视需要引入法律、会计及咨询等专业服务机构支持。"@zh ;
skos:inScheme ;
skos:notation "1.1.5.2" ;
skos:prefLabel "Perform due-diligence"@en,
"开展尽职调查"@zh ;
opf:domain "operating" ;
opf:level 4 .
a skos:Concept,
opf:ProcessNode ;
dcterms:source "PCF:1.1.5.3.1" ;
skos:broader ;
skos:definition "Appraising entities identified as being suitable for acquisition, taking into account the restructuring opportunities in the internal and external context. Verify the appropriateness and viability of the short-listed options. Ensure these entities pertain to the state-of-affairs in the market, as well as fit with the resources and capabilities of the organization."@en,
"评估适配收购的标的实体，结合内外部重构契机综合研判。验证短名单选项的适配性与可行性；确保标的契合当前市场态势，且与组织资源禀赋及核心能力相匹配。"@zh ;
skos:inScheme ;
skos:notation "1.1.5.3.1" ;
skos:prefLabel "Evaluate acquisition options"@en,
"评估并购选项"@zh ;
opf:domain "operating" ;
opf:level 5 .
a skos:Concept,
opf:ProcessNode ;
dcterms:source "PCF:1.1.5.3.2" ;
skos:broader ;
skos:definition "Appraising entities identified as being suitable for a merger, taking stock of the restructuring opportunities within the firm and the market. Verify the appropriateness and viability of such options. Assess these entities to ensure their pertinence to the contextual state-of-affairs in the market, as well as a fit with the resources and capabilities of the organization itself. (This process can be carried out, in its entirety, by qualified in-house personnel or may be designated to specialist professional services providers.)"@en,
"评估适配合并的标的实体，统筹考量组织内部及市场层面的重构机遇。验证合并选项的适配性与可行性；确保标的契合市场现实情境，且与组织自身资源及能力高度匹配。（本流程可由合格内部人员全程执行，亦可委托专业服务机构承担。）"@zh ;
skos:inScheme ;
skos:notation "1.1.5.3.2" ;
skos:prefLabel "Evaluate merger options"@en,
"评估合并选项"@zh ;
opf:domain "operating" ;
opf:level 5 .
a skos:Concept,
opf:ProcessNode ;
dcterms:source "PCF:1.1.5.3.3" ;
skos:broader ;
skos:definition "Evaluating departments and subsidiaries within the organization, and/or previously merged entities, to assess the appropriateness of a de-merger, taking account of the fit between these entities as well as any relevant externalities. Examine the pertinence and soundness of a formalized dissociation."@en,
"评估组织内部部门、子公司及既往合并实体，研判分拆的适配性，兼顾实体间适配度及相关外部影响因素；审慎评估正式剥离的合理性与稳健性。"@zh ;
skos:inScheme ;
skos:notation "1.1.5.3.3" ;
skos:prefLabel "Evaluate de-merger options"@en,
"评估分拆选项"@zh ;
opf:domain "operating" ;
opf:level 5 .
a skos:Concept,
opf:ProcessNode ;
dcterms:source "PCF:1.1.5.3.4" ;
skos:broader ;
skos:definition "Evaluating departments and/or subsidiaries within the organization to assess the appropriateness of a divestment, taking account of all market externalities. Examine any internal entities that have been identified to be suitable for dismemberment from the organization. Ensure the pertinence and soundness of such a move."@en,
"评估组织内部部门及/或子公司，研判剥离的适配性，全面考量市场外部性；审查已被识别为适宜从组织中分离的内部实体；确保该举措具备充分合理性与实施稳健性。"@zh ;
skos:inScheme ;
skos:notation "1.1.5.3.4" ;
skos:prefLabel "Evaluate divesture options"@en,
"评估剥离选项"@zh ;
opf:domain "operating" ;
opf:level 5 .
a skos:Concept,
opf:ProcessNode ;
dcterms:source "oprocess:ai-era" ;
skos:broader ;
skos:definition "AI-era activity: AI-Powered Market Analysis."@en,
"AI时代专项活动：AI驱动的市场分析"@zh ;
skos:inScheme ;
skos:notation "1.1.6" ;
skos:prefLabel "AI-Powered Market Analysis"@en,
"AI驱动的市场分析"@zh ;
opf:domain "operating" ;
opf:level 3 .
a skos:Concept,
opf:ProcessNode ;
dcterms:source "PCF:1.2.1.1" ;
skos:broader ;
skos:definition "Defining the status quo relating to the de facto core of what the business is. Reflect over the fundamental essence of what the business accomplishes and the manner in which it operates. Look beyond the obvious solution capabilities to delineate capacities that form the basis of the business engine. Involve senior executives and management personnel and possibly professional services providers."@en,
"界定业务实质现状，即组织事实上赖以立足的核心。反思业务的根本本质及其运作方式；超越显性解决方案能力，深入挖掘构成业务引擎底层基础的能力要素；需高管与管理人员深度参与，必要时引入专业服务机构支持。"@zh ;
skos:inScheme ;
skos:notation "1.2.1.1" ;
skos:prefLabel "Define current business"@en,
"界定当前业务范围"@zh ;
opf:domain "operating" ;
opf:level 4 .
a skos:Concept,
opf:ProcessNode ;
dcterms:source "PCF:1.2.1.2" ;
skos:broader ;
skos:definition "Outlining actionable objectives that effectively set a course to fulfill the organization's vision. In this fundamental activity, articulate certain goals or targets in broad but practicable terms to reach long-term objectives."@en,
"设定可执行目标，有效锚定组织愿景实现路径。在此基础性活动中，以宽泛但切实可行的方式，明确若干中长期目标或关键指标。"@zh ;
skos:inScheme ;
skos:notation "1.2.1.2" ;
skos:prefLabel "Formulate mission"@en,
"拟定使命"@zh ;
opf:domain "operating" ;
opf:level 4 .
a skos:Concept,
opf:ProcessNode ;
dcterms:source "PCF:1.2.1.3" ;
skos:broader ;
skos:definition "Developing and executing a communication strategy to convey the mission statement. Create a universal communication strategy and appropriate delivery channels, with the objective of leveraging the latter to execute the former. Convey the inherent message of the mission to all stakeholders, including employees, customers, and the public. Ensure collaboration between senior strategy personnel and the communications/marketing team."@en,
"制定并执行使命陈述传播策略。构建统一传播策略与适配传递渠道，以渠道赋能策略落地；向员工、客户及公众等全体利益相关方准确传达使命内涵；确保高级战略人员与传播/营销团队协同联动。"@zh ;
skos:inScheme ;
skos:notation "1.2.1.3" ;
skos:prefLabel "Communicate mission"@en,
"传达使命"@zh ;
opf:domain "operating" ;
opf:level 4 .
a skos:Concept,
opf:ProcessNode ;
dcterms:source "oprocess:ai-era" ;
skos:broader ;
skos:definition "AI-era activity: AI-Driven Scenario Planning."@en,
"AI时代活动：人工智能驱动的情景规划（AI-Driven Scenario Planning）。"@zh ;
skos:inScheme ;
skos:notation "1.2.10" ;
skos:prefLabel "AI-Driven Scenario Planning"@en,
"AI驱动的情景规划"@zh ;
opf:domain "operating" ;
opf:level 3 .
a skos:Concept,
opf:ProcessNode ;
dcterms:source "PCF:1.2.2.1.1" ;
skos:broader ;
skos:definition "Supporting the design, manufacture and distribution of product and services through the extended enterprise model. This is concerned with the strategic decisions on make vs buy, in house or out sourced. Senior Executives map out how they want to run their business. Make strategic choices as to whether to buy in components / sub-assemblies, run their own distribution fleet or contract out, own their dealerships or franchise out, etc. Strategize with partnerships. Collaborate design consideration at strategy level for automotive and procurement act within the Target Operating Model set at strategy level."@en,
"依托扩展型企业模式，支撑产品与服务的设计、制造与分销。聚焦“自建 vs 外购”“自主运营 vs 外包”等关键战略抉择；高管层统筹规划业务运营模式，如零部件/子系统采购策略、自有物流车队建设或外包选择、直营经销体系构建或特许经营模式采用等；开展战略级合作伙伴协同设计；在战略层设定目标运营模式（TOM），汽车与采购职能据此开展协同设计。"@zh ;
skos:inScheme ;
skos:notation "1.2.2.1.1" ;
skos:prefLabel "Select partnerships and relationships to support the extended enterprise"@en,
"遴选支撑扩展型企业的合作伙伴与合作关系"@zh ;
opf:domain "operating" ;
opf:level 5 .
a skos:Concept,
opf:ProcessNode ;
dcterms:source "PCF:1.2.2.10" ;
skos:broader ;
skos:definition "Evaluating options for shared services and support functions. This should include structure, scale, adaptability to change, and alternative delivery models to balance cost, performance, and operational efficiencies."@en,
"评估共享服务与支持职能的优化选项，涵盖组织架构、规模弹性、变革适应力及替代交付模式，以平衡成本、绩效与运营效率。"@zh ;
skos:inScheme ;
skos:notation "1.2.2.10" ;
skos:prefLabel "Evaluate shared services options"@en,
"评估共享服务选项"@zh ;
opf:domain "operating" ;
opf:level 4 .
a skos:Concept,
opf:ProcessNode ;
dcterms:source "PCF:1.2.2.11" ;
skos:broader ;
skos:definition "Evaluating options to enhance and optimize processes and functional areas. Understand alternatives to strengthen business capabilities, enhance process efficiencies, and advance performance standards."@en,
"评估流程与职能领域优化提升选项。识别强化业务能力、提升流程效率、提高绩效标准的可行替代路径。"@zh ;
skos:inScheme ;
skos:notation "1.2.2.11" ;
skos:prefLabel "Evaluate lean/continuous improvement options"@en,
"评估精益/持续改进选项"@zh ;
opf:domain "operating" ;
opf:level 4 .
a skos:Concept,
opf:ProcessNode ;
dcterms:source "PCF:1.2.2.2.1" ;
skos:broader ;
skos:definition "Determine impacts of elements such as staffing, skills, training, new markets, technology, or policies within operating model which needs change."@en,
"识别运营模式变革所需的关键影响要素，包括人员配置、技能结构、培训需求、新市场拓展、技术升级及政策调整等。"@zh ;
skos:inScheme ;
skos:notation "1.2.2.2.1" ;
skos:prefLabel "Identify implications for key operating model business elements that require change"@en,
"识别关键运营模式业务要素所需变革的潜在影响"@zh ;
opf:domain "operating" ;
opf:level 5 .
a skos:Concept,
opf:ProcessNode ;
dcterms:source "PCF:1.2.2.2.2" ;
skos:broader ;
skos:definition "Determining key factors for technology ROI, benefits, architecture, etc."@en,
"确定技术投资回报率（ROI）、效益、架构等关键评估因子。"@zh ;
skos:inScheme ;
skos:notation "1.2.2.2.2" ;
skos:prefLabel "Identify implications for key technology aspects"@en,
"识别关键技术要素的潜在影响"@zh ;
opf:domain "operating" ;
opf:level 5 .
a skos:Concept,
opf:ProcessNode ;
dcterms:source "PCF:1.2.2.3" ;
skos:broader ;
skos:definition "Evaluating future business to business opportunities against past and current approaches and performance. Gather insights into what competitors and other similar organizations are doing and the needs, goals, and expectations of stakeholders and partners to understand potential future impact."@en,
"对照过往与当前实践及绩效表现，评估未来企业对企业（B2B）机会。收集竞争对手及其他同类组织的实践洞察，结合利益相关方与合作伙伴的需求、目标及期望，研判潜在未来影响。"@zh ;
skos:inScheme ;
skos:notation "1.2.2.3" ;
skos:prefLabel "Evaluate B2B options"@en,
"评估B2B选项"@zh ;
opf:domain "operating" ;
opf:level 4 .
a skos:Concept,
opf:ProcessNode ;
dcterms:source "PCF:1.2.2.4" ;
skos:broader ;
skos:definition "Evaluating future business to customer opportunities against past and current approaches and performance. Gather insights into what competitors and other similar organizations are doing and the needs, goals, and expectations of customers and partners to understand potential future impact."@en,
"对照过往与当前实践及绩效表现，评估未来企业对客户（B2C）机会。收集竞争对手及其他同类组织的实践洞察，结合客户与合作伙伴的需求、目标及期望，研判潜在未来影响。"@zh ;
skos:inScheme ;
skos:notation "1.2.2.4" ;
skos:prefLabel "Evaluate B2C options"@en,
"评估B2C选项"@zh ;
opf:domain "operating" ;
opf:level 4 .
a skos:Concept,
opf:ProcessNode ;
dcterms:source "PCF:1.2.2.5" ;
skos:broader ;
skos:definition "Evaluating partnership and alliance opportunities to deliver products/services. Understand existing product and market models in use across the markets you serve, evolving trends, and the cost/benefit of potential new/updated partnership/alliance options."@en,
"评估通过合作伙伴关系与联盟交付产品/服务的机会。理解所服务市场的现有产品与市场模式、演进趋势，以及潜在新/更新型伙伴关系或联盟选项的成本效益。"@zh ;
skos:inScheme ;
skos:notation "1.2.2.5" ;
skos:prefLabel "Evaluate partner/alliance options"@en,
"评估合作伙伴/联盟选项"@zh ;
opf:domain "operating" ;
opf:level 4 .
a skos:Concept,
opf:ProcessNode ;
dcterms:source "PCF:1.2.2.6" ;
skos:broader ;
skos:definition "Evaluating intellectual property acquisition options available to scale, modernize, and/or extend product/service reach. Understand the cost, risk, timing and lifecycle value of candidate acquisitions."@en,
"评估知识产权收购选项，以实现产品/服务规模化、现代化或延展覆盖范围。厘清候选收购标的的成本、风险、时间周期及全生命周期价值。"@zh ;
skos:inScheme ;
skos:notation "1.2.2.6" ;
skos:prefLabel "Evaluate IP acquisition options"@en,
"评估知识产权（IP）获取选项"@zh ;
opf:domain "operating" ;
opf:level 4 .
a skos:Concept,
opf:ProcessNode ;
dcterms:source "PCF:1.2.2.7" ;
skos:broader ;
skos:definition "Evaluating innovation options to advance technology, products/services, and/or operational performance."@en,
"评估技术创新选项，以推动技术、产品/服务及/或运营绩效升级。"@zh ;
skos:inScheme ;
skos:notation "1.2.2.7" ;
skos:prefLabel "Evaluate innovation options"@en,
"评估创新选项"@zh ;
opf:domain "operating" ;
opf:level 4 .
a skos:Concept,
opf:ProcessNode ;
dcterms:source "PCF:1.2.2.8" ;
skos:broader ;
skos:definition "Evaluating sustainability requirements, stakeholder expectations, and value proposition for options. Understand the potential activities and changes across environmental, social, and governance, the effort required, cost to implement, and benefits gained. The analysis should consider sustainable product/service lifecycles, operations, infrastructure, performance, and workforce."@en,
"评估可持续发展要求、利益相关方期望及各选项的价值主张。全面分析环境、社会与治理（ESG）维度的潜在行动与变革，评估实施所需投入、成本及预期收益；分析应覆盖可持续的产品/服务生命周期、运营、基础设施、绩效及人才体系。"@zh ;
skos:inScheme ;
skos:notation "1.2.2.8" ;
skos:prefLabel "Evaluate sustainability options"@en,
"评估可持续发展选项"@zh ;
opf:domain "operating" ;
opf:level 4 .
a skos:Concept,
opf:ProcessNode ;
dcterms:source "PCF:1.2.2.9" ;
skos:broader ;
skos:definition "Evaluating options for global support services and functions. This should include structure, scale, adaptability to change, and alternative delivery models to balance cost, performance, and customer value."@en,
"评估全球支持服务与职能的优化选项，涵盖组织架构、规模弹性、变革适应力及替代交付模式，以平衡成本、绩效与客户价值。"@zh ;
skos:inScheme ;
skos:notation "1.2.2.9" ;
skos:prefLabel "Evaluate global support options"@en,
"评估全球支持选项"@zh ;
opf:domain "operating" ;
opf:level 4 .
a skos:Concept,
opf:ProcessNode ;
dcterms:source "PCF:1.2.3.1" ;
skos:broader ;
skos:definition "Defining direction and plan objectives for external relationships and partnering with other companies to deliver product/services. Focus on creating a vision and strategic objectives and culminate in creating measures for the strategic alliance or partnership."@en,
"明确外部合作关系与跨企协同的战略方向与目标，聚焦产品/服务交付。以构建愿景与战略目标为起点，最终形成战略联盟或伙伴关系的衡量指标体系。"@zh ;
skos:inScheme ;
skos:notation "1.2.3.1" ;
skos:prefLabel "Develop partner/alliance strategy"@en,
"制定合作伙伴/联盟战略"@zh ;
opf:domain "operating" ;
opf:level 4 .
a skos:Concept,
opf:ProcessNode ;
dcterms:source "PCF:1.2.3.2" ;
skos:broader ;
skos:definition "Formulating strategic options that create opportunities for the sustenance and prosperity of the business in the long run. Go beyond business longevity to consider alternate strategies that allow the organizations preservation of vitality over time. Earmark resources and target processes, the former of which are dedicated to the absorption of sustainable practices in the latter."@en,
"制定保障企业长期存续与繁荣的战略选项。超越单纯延续性，探索维持组织持久活力的替代路径；统筹配置资源并锁定重点流程，将可持续实践深度融入流程能力建设。"@zh ;
skos:inScheme ;
skos:notation "1.2.3.2" ;
skos:prefLabel "Develop sustainability strategy"@en,
"制定可持续发展战略"@zh ;
opf:domain "operating" ;
opf:level 4 .
a skos:Concept,
opf:ProcessNode ;
dcterms:source "PCF:1.2.3.3" ;
skos:broader ;
skos:definition "Defining a strategy for corporate development. Include providing a framework for evaluating merger and acquisition candidates; and planning for a value creation through merging/demerging with a company, acquiring a company, or exiting from an already merged/acquired company."@en,
"制定企业发展战略，包括构建并购候选对象评估框架；规划通过合并、分拆、收购或退出已合并/已收购企业等方式实现价值创造。"@zh ;
skos:inScheme ;
skos:notation "1.2.3.3" ;
skos:prefLabel "Develop merger/demerger/acquisition/exit strategy"@en,
"制定合并/分拆/收购/退出战略"@zh ;
opf:domain "operating" ;
opf:level 4 .
a skos:Concept,
opf:ProcessNode ;
dcterms:source "PCF:1.2.3.4" ;
skos:broader ;
skos:definition "Developing a plan and vision to encourage advancements in technology or product/services. Create a roadmap for changing or innovating the business model to make business operations more competitive. Set up new R&D services for changing or bringing new value propositions, services, production processes, and invention of technology not previously used by competitors etc."@en,
"制定技术或产品与服务创新的发展规划与愿景；设计业务模式变革或创新路线图，以提升运营竞争力；设立新的研发（R&D）服务，推动新价值主张、新服务、新生产工艺及竞争对手尚未采用的前沿技术发明。"@zh ;
skos:inScheme ;
skos:notation "1.2.3.4" ;
skos:prefLabel "Develop innovation strategy"@en,
"制定创新战略"@zh ;
opf:domain "operating" ;
opf:level 4 .
a skos:Concept,
opf:ProcessNode ;
dcterms:source "PCF:1.2.3.5" ;
skos:broader ;
skos:definition "Developing a plan to deploy support services and support functions throughout the organization globally. Arrange the organizations functional support areas to create efficiencies of scale in the delivery of support services, globally."@en,
"制定全球范围内部署支持服务与支持职能的规划；统筹组织各职能支持领域，实现支持服务交付的全球规模效应。"@zh ;
skos:inScheme ;
skos:notation "1.2.3.5" ;
skos:prefLabel "Develop global support strategy"@en,
"制定全球支持战略"@zh ;
opf:domain "operating" ;
opf:level 4 .
a skos:Concept,
opf:ProcessNode ;
dcterms:source "PCF:1.2.3.6" ;
skos:broader ;
skos:definition "Charting a plan to leverage internal services and support functions throughout the organization. Delineate a framework of parameters and criteria to selectively filter service areas for inclusion among the organizations common resources. Arrange the organizations functional areas to create efficiencies of scale in the delivery of internal services."@en,
"规划全组织范围内对内部服务与支持职能的协同利用；明确参数与筛选标准框架，择优将服务领域纳入组织共用资源池；整合各职能领域，实现内部服务交付的规模效益。"@zh ;
skos:inScheme ;
skos:notation "1.2.3.6" ;
skos:prefLabel "Develop shared services strategy"@en,
"制定共享服务战略"@zh ;
opf:domain "operating" ;
opf:level 4 .
a skos:Concept,
opf:ProcessNode ;
dcterms:source "PCF:1.2.3.7" ;
skos:broader ;
skos:definition "Developing strategies for the optimization of processes and the improvement of functional areas in order to improve the bottom line. Create a road map of decision choices that would allow the organization to continuously enhance process efficiencies and advance performance standards."@en,
"制定流程优化与职能领域改进策略，以提升盈利水平；绘制决策路径图，支撑组织持续提升流程效率、进阶绩效标准。"@zh ;
skos:inScheme ;
skos:notation "1.2.3.7" ;
skos:prefLabel "Develop Lean/continuous improvement strategy"@en,
"制定精益管理/持续改进战略"@zh ;
opf:domain "operating" ;
opf:level 4 .
a skos:Concept,
opf:ProcessNode ;
dcterms:source "PCF:1.2.4" ;
skos:broader ;
skos:definition "Aligning the approach and method of individual units, departments, systems, and operations within the organization, in accordance with the larger strategic course adopted. Employ the organization's strategic path to guide the functions, divisions, and operations. Calibrate the plan and method of each functional area, as well as the processes therein, to Select the long-term business strategy [10039]."@en,
"统一组织内各单元、部门、系统及运营活动的方法与路径，使其契合整体战略方向；以组织战略路径为指引，统筹各职能、事业部及运营活动；校准各职能领域及其内部流程的方法与规划，对接长期业务战略［10039］。"@zh ;
skos:inScheme ;
skos:notation "1.2.4" ;
skos:prefLabel "Coordinate and align cross-functional and process strategies"@en,
"统筹并协同跨职能及跨流程战略"@zh ;
opf:domain "operating" ;
opf:level 3 .
a skos:Concept,
opf:ProcessNode ;
dcterms:source "PCF:1.2.5.1" ;
skos:broader ;
skos:definition "Evaluating the structural makeup of the organization, including pertinent features of and associated synergies among constituent elements. Examine the organization's architectural framework, paying close attention to the individual elements, the relations among them, and the conjoint and co-acting forces therein. Analyze functions and processes, as well as work-related positions. Scrutinize various relevant characteristics associated with each of them, depending upon the scale, scope, and type of organization."@en,
"评估组织结构构成，包括各组成部分的关键特征及其协同效应；审视组织架构体系，重点关注各构成要素、要素间关系，以及共同作用与协同机制；分析职能、流程及岗位设置；依据组织规模、范围与类型，深入考察各项相关特征。"@zh ;
skos:inScheme ;
skos:notation "1.2.5.1" ;
skos:prefLabel "Evaluate breadth and depth of organizational structure"@en,
"评估组织结构的广度与深度"@zh ;
opf:domain "operating" ;
opf:level 4 .
a skos:Concept,
opf:ProcessNode ;
dcterms:source "PCF:1.2.5.2" ;
skos:broader ;
skos:definition "Appraising job-specific roles within the organizational chart and their hierarchical architecture. Analyze a map of work-related roles within the organizational structure. Examine the value added by the positions associated with jobs to be performed and how they stack up within the organization's operations."@en,
"评估组织架构中岗位角色及其层级关系；分析组织结构内的岗位角色分布图；考察岗位所承载的工作职责对组织运营的价值贡献及其在组织中的定位。"@zh ;
skos:inScheme ;
skos:notation "1.2.5.2" ;
skos:prefLabel "Perform job-specific roles mapping and value-added analyses"@en,
"开展岗位角色映射与增值分析"@zh ;
opf:domain "operating" ;
opf:level 4 .
a skos:Concept,
opf:ProcessNode ;
dcterms:source "PCF:1.2.5.3" ;
skos:broader ;
skos:definition "Examining the constituent exercises and undertakings within a work-related position for the purpose of effective delegation. Deconstruct job-specific roles into activities and visualize the relations among them, with the objective of assigning responsibilities to the appropriate personnel."@en,
"梳理岗位职责所涵盖的具体工作事项与任务，以支撑有效授权；将岗位职责逐层分解为具体活动，并可视化其相互关联，从而精准匹配人员责任。"@zh ;
skos:inScheme ;
skos:notation "1.2.5.3" ;
skos:prefLabel "Develop role activity diagrams to assess hand-off activity"@en,
"绘制岗位活动图以评估交接环节"@zh ;
opf:domain "operating" ;
opf:level 4 .
a skos:Concept,
opf:ProcessNode ;
dcterms:source "PCF:1.2.5.4" ;
skos:broader ;
skos:definition "Organizing workshop sessions to adopt organizational redesign. Communicate the organizational structure and mapping of responsibilities against job roles in order to facilitate an effective understanding among personnel. Use a collaborative process that may include participative workshop sessions."@en,
"组织工作坊，推动组织重构落地；清晰传达组织架构及岗位—职责映射关系，促进员工准确理解；采用协作式方法，包括参与式工作坊等。"@zh ;
skos:inScheme ;
skos:notation "1.2.5.4" ;
skos:prefLabel "Perform organization redesign workshops"@en,
"组织架构重组工作坊"@zh ;
opf:domain "operating" ;
opf:level 4 .
a skos:Concept,
opf:ProcessNode ;
dcterms:source "PCF:1.2.5.5" ;
skos:broader ;
skos:definition "Fleshing out the connections and dependencies among the various units of the organization. Delineate the relationship among business units or process frameworks within the organization, in terms of activities, synergies, and shared resources and responsibilities. Formalize relationships among business units so that any mutual coherence is clearly understood and can be attended to."@en,
"厘清组织各单元间的联系与依赖关系；界定业务单元或流程框架之间在活动、协同效应、共享资源与共担责任等方面的关联；正式化业务单元间关系，确保协同一致性清晰可识别、可管理。"@zh ;
skos:inScheme ;
skos:notation "1.2.5.5" ;
skos:prefLabel "Design the relationships between organizational units"@en,
"设计组织单元间的协作关系"@zh ;
opf:domain "operating" ;
opf:level 4 .
a skos:Concept,
opf:ProcessNode ;
dcterms:source "PCF:1.2.5.6" ;
skos:broader ;
skos:definition "Creating an understanding of the fit between job roles and organizational processes in order to properly place personnel. Deconstruct key processes into constituent activities, and examine job-related roles. Take cues from Develop role activity diagrams to assess hand-off activity [10051]. Map appropriate positions against these important processes, which in turn expedite the deployment of staff members."@en,
"建立岗位角色与组织流程的适配认知，实现人岗精准匹配；将关键流程逐层拆解为具体活动，结合岗位职责开展分析；参考“开发角色—活动图以评估交接活动［10051］”，将关键岗位映射至核心流程，加速人员部署。"@zh ;
skos:inScheme ;
skos:notation "1.2.5.6" ;
skos:prefLabel "Develop role analysis and activity diagrams for key processes"@en,
"为关键流程开展岗位分析与活动图设计"@zh ;
opf:domain "operating" ;
opf:level 4 .
a skos:Concept,
opf:ProcessNode ;
dcterms:source "PCF:1.2.5.7" ;
skos:broader ;
skos:definition "Probing the repercussions of all practicable organizational design options. Analyze the significance and impact of workable organizational structure options. Closely examine the long-term impact of these frameworks over the functioning of the organization."@en,
"全面评估所有可行组织设计方案的影响；分析各类可行组织结构方案的意义与影响；重点研判这些框架对组织长期运行效能的深远影响。"@zh ;
skos:inScheme ;
skos:notation "1.2.5.7" ;
skos:prefLabel "Assess organizational implication of feasible alternatives"@en,
"评估可行备选方案对组织的影响"@zh ;
opf:domain "operating" ;
opf:level 4 .
a skos:Concept,
opf:ProcessNode ;
dcterms:source "PCF:1.2.5.8" ;
skos:broader ;
skos:definition "Embracing and ratifying a new organizational structure. (Assume the new framework to be the best fit through Assess the organizational implications of feasible alternatives [10055].)"@en,
"采纳并正式批准新组织架构。（基于“评估可行替代方案的组织影响［10055］”认定该框架为最优适配方案。）"@zh ;
skos:inScheme ;
skos:notation "1.2.5.8" ;
skos:prefLabel "Migrate to new organization"@en,
"实施组织架构迁移"@zh ;
opf:domain "operating" ;
opf:level 4 .
a skos:Concept,
opf:ProcessNode ;
dcterms:source "PCF:1.2.6.1" ;
skos:broader ;
skos:definition "Creating and developing strategic objectives that establishes a process to outline expected outcomes and guide employees' efforts."@en,
"制定并完善战略目标，建立预期成果界定机制，引导员工行动方向。"@zh ;
skos:inScheme ;
skos:notation "1.2.6.1" ;
skos:prefLabel "Identify organizational objectives"@en,
"识别组织目标"@zh ;
opf:domain "operating" ;
opf:level 4 .
a skos:Concept,
opf:ProcessNode ;
dcterms:source "PCF:1.2.6.2" ;
skos:broader ;
skos:definition "Establishing baselines that provide standards for assessing performance. Create metrics and KPI's for various functions/processes/activities based on organizational goals."@en,
"确立绩效评估基准，为各职能、流程及活动设定衡量标准；依据组织目标，构建相应指标与KPI。"@zh ;
skos:inScheme ;
skos:notation "1.2.6.2" ;
skos:prefLabel "Establish baseline metrics"@en,
"建立基准度量指标"@zh ;
opf:domain "operating" ;
opf:level 4 .
a skos:Concept,
opf:ProcessNode ;
dcterms:source "PCF:1.2.6.3" ;
skos:broader ;
skos:definition "Defining methodology and frequency of assessment for measuring and monitoring performance of various functions/processes/activities against standard set goals."@en,
"明确绩效评估的方法与频次，用于衡量和监控各职能、流程及活动对既定目标的达成情况。"@zh ;
skos:inScheme ;
skos:notation "1.2.6.3" ;
skos:prefLabel "Monitor performance against objective"@en,
"监控目标达成绩效"@zh ;
opf:domain "operating" ;
opf:level 4 .
a skos:Concept,
opf:ProcessNode ;
dcterms:source "PCF:1.2.7.1" ;
skos:broader ;
skos:definition "Assessing the performance of a business unit against set organizational goals which are based on pre-defined metrics collected through various business unit operations."@en,
"依据预设指标（源自各业务单元运营数据），评估业务单元对组织目标的达成情况。"@zh ;
skos:inScheme ;
skos:notation "1.2.7.1" ;
skos:prefLabel "Analyze business unit strategies"@en,
"分析业务单元战略"@zh ;
opf:domain "operating" ;
opf:level 4 .
a skos:Concept,
opf:ProcessNode ;
dcterms:source "PCF:1.2.7.2" ;
skos:broader ;
skos:definition "Determining the resources and skills of each business unit based on knowledge and technical capacity. Enable business units to meet customer needs and grow in a competitive marketplace."@en,
"基于知识储备与技术能力，评估各业务单元的资源与技能水平；赋能业务单元更好满足客户需求，在竞争市场中持续成长。"@zh ;
skos:inScheme ;
skos:notation "1.2.7.2" ;
skos:prefLabel "Identify core competency for each business unit"@en,
"识别各业务单元的核心能力"@zh ;
opf:domain "operating" ;
opf:level 4 .
a skos:Concept,
opf:ProcessNode ;
dcterms:source "PCF:1.2.7.3" ;
skos:broader ;
skos:definition "Evaluating existing business unit strategy based on the company's strategy and eliminate unwanted/unnecessary resources/elements and re-consider necessary resources to meet the overall company's strategy."@en,
"依据公司整体战略，评估现有业务单元战略，剔除冗余/非必要资源与要素，重新审视并配置必要资源，确保全面支撑公司战略落地。"@zh ;
skos:inScheme ;
skos:notation "1.2.7.3" ;
skos:prefLabel "Refine business unit strategies in support of organizational strategy"@en,
"优化业务单元战略以支撑整体组织战略"@zh ;
opf:domain "operating" ;
opf:level 4 .
a skos:Concept,
opf:ProcessNode ;
dcterms:source "PCF:1.2.8.1.1" ;
skos:broader ;
skos:definition "Creating methods to gauge customer experiences, expectations, and suggestions. Review both liked and disliked areas of product/services to be delivered. Evaluate touchpoints based on the nature of product/service in the market e.g., billboards, web sites, direct mail, service calls, etc."@en,
"构建客户体验、期望与建议的评估方法；复盘产品/服务中客户喜爱与不满意的环节；结合产品/服务特性（如广告牌、网站、直邮、服务电话等），评估各触点表现。"@zh ;
skos:inScheme ;
skos:notation "1.2.8.1.1" ;
skos:prefLabel "Identify and review customer touchpoints"@en,
"识别并评审客户触点"@zh ;
opf:domain "operating" ;
opf:level 5 .
a skos:Concept,
opf:ProcessNode ;
dcterms:source "PCF:1.2.8.1.2" ;
skos:broader ;
skos:definition "Evaluating customer experiences, expectations, and suggestions in both liked and disliked areas of the product or services. Analyze all modes of communication, human and physical interactions, or customers experience during the relationship lifecycle with your organization. Evaluate the gaps/further development/alterations to the existing product/service to attain better customer response."@en,
"在客户喜爱与不满意的维度上，全面评估其体验、期望与建议；分析客户与组织全生命周期中的人机交互、物理接触及各类沟通渠道；识别现有产品/服务需弥补的差距、迭代方向或优化空间，以提升客户响应效果。"@zh ;
skos:inScheme ;
skos:notation "1.2.8.1.2" ;
skos:prefLabel "Assess customer experience across touchpoints"@en,
"评估全触点客户体验"@zh ;
opf:domain "operating" ;
opf:level 5 .
a skos:Concept,
opf:ProcessNode ;
dcterms:source "PCF:1.2.8.1.3" ;
skos:broader ;
skos:definition "Analyzing the core reason for the customer experience/feedback/response about the product/service to take considerable action for better customer experience."@en,
"深度剖析客户针对产品/服务的体验、反馈或响应的根本成因，据此采取切实举措，持续优化客户体验。"@zh ;
skos:inScheme ;
skos:notation "1.2.8.1.3" ;
skos:prefLabel "Perform root cause analysis of problematic customer experiences"@en,
"针对问题客户体验开展根因分析"@zh ;
opf:domain "operating" ;
opf:level 5 .
a skos:Concept,
opf:ProcessNode ;
dcterms:source "PCF:1.2.8.2.1" ;
skos:broader ;
skos:definition "Identifying a set of characteristics that define the demographic and behavioral patterns of the customer. Further, use persona scoring to design your marketing strategies around personas, and measure and optimize your interactions with the contacts classified by a certain persona."@en,
"识别定义客户人口统计与行为特征的关键属性；进一步运用用户画像评分，围绕典型客户画像定制营销策略，并对归类于特定画像的客户触点进行效果度量与持续优化。"@zh ;
skos:inScheme ;
skos:notation "1.2.8.2.1" ;
skos:prefLabel "Define and manage personas"@en,
"定义并管理用户画像"@zh ;
opf:domain "operating" ;
opf:level 5 .
a skos:Concept,
opf:ProcessNode ;
dcterms:source "PCF:1.2.8.2.2" ;
skos:broader ;
skos:definition "Creating a story of the customer's experience: from initial contact, through the process of engagement and into a long-term relationship. The goal is to teach organization about the customer."@en,
"构建客户旅程故事：覆盖初次接触、互动参与直至长期关系建立全过程；旨在帮助组织深入理解客户。"@zh ;
skos:inScheme ;
skos:notation "1.2.8.2.2" ;
skos:prefLabel "Create customer journey maps"@en,
"绘制客户旅程地图"@zh ;
opf:domain "operating" ;
opf:level 5 .
a skos:Concept,
opf:ProcessNode ;
dcterms:source "PCF:1.2.8.2.3" ;
skos:broader ;
skos:definition "Defining parameters to show aggregated, consistent, and holistic representation of known data about customers. Define key parameters which enable the tracking of customers and communications across every channel."@en,
"定义关键参数，实现客户数据的聚合化、一致性与全景化呈现；明确支撑跨渠道客户追踪与沟通管理的核心参数。"@zh ;
skos:inScheme ;
skos:notation "1.2.8.2.3" ;
skos:prefLabel "Define single view of the customer for the organization"@en,
"构建企业级统一客户视图"@zh ;
opf:domain "operating" ;
opf:level 5 .
a skos:Concept,
opf:ProcessNode ;
dcterms:source "PCF:1.2.8.2.4" ;
skos:broader ;
skos:definition "Establishing a direction and vision on how the organization behaves towards customers in a consistent, effective way. The key attributes for customer experience vision consists of emotional connection, commitments and expectations, compelling value proposition, and ease of understanding the organization's behavior."@en,
"确立组织面向客户的统一行为方向与体验愿景，确保一致、高效；客户体验愿景的核心要素包括情感连接、承诺与期望管理、有力的价值主张，以及组织行为的易理解性。"@zh ;
skos:inScheme ;
skos:notation "1.2.8.2.4" ;
skos:prefLabel "Define a vision for the customer experience"@en,
"确立客户体验愿景"@zh ;
opf:domain "operating" ;
opf:level 5 .
a skos:Concept,
opf:ProcessNode ;
dcterms:source "PCF:1.2.8.2.5" ;
skos:broader ;
skos:definition "Creating a process to validate the sales process and the assumptions that underpin the business model. Understand if the products/services have a repeatable, scalable business model around that product."@en,
"验证销售流程及业务模式底层假设；判断产品/服务是否具备可复制、可扩展的商业模式基础。"@zh ;
skos:inScheme ;
skos:notation "1.2.8.2.5" ;
skos:prefLabel "Validate with customers"@en,
"开展客户验证"@zh ;
opf:domain "operating" ;
opf:level 5 .
a skos:Concept,
opf:ProcessNode ;
dcterms:source "PCF:1.2.8.2.6" ;
skos:broader ;
skos:definition "Aligning and defining a relevant, differentiated, and credible value proposition for the brand. Align experience to ensure that the product and service quality is consistent with brand promise and business strategies."@en,
"对齐并定义品牌相关、差异化且可信的价值主张；确保客户体验与品牌承诺、业务战略保持一致，保障产品与服务质量稳定可靠。"@zh ;
skos:inScheme ;
skos:notation "1.2.8.2.6" ;
skos:prefLabel "Align experience with brand values and business strategies"@en,
"确保客户体验与品牌价值观及业务战略一致"@zh ;
opf:domain "operating" ;
opf:level 5 .
a skos:Concept,
opf:ProcessNode ;
dcterms:source "PCF:1.2.8.2.7" ;
skos:broader ;
skos:definition "Planning, development, and management of content-written or in other media. Getting the right content to the right user at the right time through strategic planning of content creation, delivery, and governance."@en,
"开展内容（文字或其他媒介形式）的规划、开发与管理工作；通过内容创作、交付与治理的战略规划，实现“在正确时间、向正确用户、传递正确内容”。"@zh ;
skos:inScheme ;
skos:notation "1.2.8.2.7" ;
skos:prefLabel "Develop content strategy"@en,
"制定内容策略"@zh ;
opf:domain "operating" ;
opf:level 5 .
a skos:Concept,
opf:ProcessNode ;
dcterms:source "PCF:1.2.8.3.1" ;
skos:broader ;
skos:definition "Determining the necessary skills and competencies required to efficiently collect customer experiences through the support structure."@en,
"明确支撑结构所需具备的客户体验采集能力与胜任力要求。"@zh ;
skos:inScheme ;
skos:notation "1.2.8.3.1" ;
skos:prefLabel "Identify required capabilities"@en,
"识别所需业务能力"@zh ;
opf:domain "operating" ;
opf:level 5 .
a skos:Concept,
opf:ProcessNode ;
dcterms:source "PCF:1.2.8.3.2" ;
skos:broader ;
skos:definition "Identifying the affect of customer experience through customer experience support structure on other functions of customer services related to customer."@en,
"识别客户体验支持结构对客户服务其他职能（面向客户）产生的影响。"@zh ;
skos:inScheme ;
skos:notation "1.2.8.3.2" ;
skos:prefLabel "Identify impact on functional processes"@en,
"识别对职能流程的影响"@zh ;
opf:domain "operating" ;
opf:level 5 .
a skos:Concept,
opf:ProcessNode ;
dcterms:source "PCF:1.2.8.4" ;
skos:broader ;
skos:definition "Defining a standard guideline to create and execute the capacities of registering customer experiences in a timely manner. Create a common understanding of what behaviors are required to implement the strategy. Define what talent/skills your organization needs to reach customer experience goals."@en,
"制定客户体验登记能力的标准化指南，确保及时登记；统一战略执行所需的行为规范；明确组织达成客户体验目标所需的人才与技能。"@zh ;
skos:inScheme ;
skos:notation "1.2.8.4" ;
skos:prefLabel "Develop customer experience roadmap to develop and implement defined capabilities"@en,
"制定客户体验路线图，推动能力开发与落地"@zh ;
opf:domain "operating" ;
opf:level 4 .
a skos:Concept,
opf:ProcessNode ;
dcterms:source "PCF:1.2.9" ;
skos:broader ;
skos:definition "Conveying planned procedures and methods to both internal departments and external stakeholders like customers, suppliers, etc., in an effective manner based on organizational objective."@en,
"依据组织目标，以高效方式向内部部门及客户、供应商等外部利益相关方传达既定流程与方法。"@zh ;
skos:inScheme ;
skos:notation "1.2.9" ;
skos:prefLabel "Communicate strategies internally and externally"@en,
"内外部战略沟通"@zh ;
opf:domain "operating" ;
opf:level 3 .
a skos:Concept,
opf:ProcessNode ;
dcterms:source "PCF:1.3.1.1" ;
skos:broader ;
skos:definition "Creating a statement of the organization's direction to guide decision making around the allocation of resources. Provide a focus on the organization's overarching goals to ensure coherent and considered action. Strategic objectives are ranked by their importance in achieving the strategic goals. All subsequent operational or tactical planning and resource allocation is based on strategic priorities"@en,
"制定组织发展方向声明，指导资源配置决策；聚焦组织总体目标，确保行动连贯且审慎；按对达成战略目标的重要程度排序战略目标；后续所有运营或战术规划及资源分配均以战略优先级为依据。"@zh ;
skos:inScheme ;
skos:notation "1.3.1.1" ;
skos:prefLabel "Identify strategic priorities"@en,
"识别战略优先事项"@zh ;
opf:domain "operating" ;
opf:level 4 .
a skos:Concept,
opf:ProcessNode ;
dcterms:source "PCF:1.3.1.2" ;
skos:broader ;
skos:definition "Creating a statement of the organization's direction based on what is considered \"value\" to the customer or business."@en,
"基于客户或业务所认定的“价值”，制定组织发展方向声明。"@zh ;
skos:inScheme ;
skos:notation "1.3.1.2" ;
skos:prefLabel "Develop strategic initiatives based on business/customer value"@en,
"基于业务价值与客户价值制定战略举措"@zh ;
opf:domain "operating" ;
opf:level 4 .